It is important to note that any SCANPAN warranty is valid only on purchases made by residents of Australia from an Authorized SCANPAN Australia dealer.

Warranty

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
SCANPAN® fully guarantees this quality product to be free from material and manufacturing defects for a period of 10 years from date of purchase.
SCANPAN® will, at its discretion, repair or replace at no charge, unsatisfactory products which are returned to Sheldon and Hammond P/L.
Damage caused by misuse or abuse is not covered by this warranty.

In the event of a quality related issue, please call Toll Free 1800 252 624 or (02) 9482 6666 to discuss or make your claim.
Products will be returned to the address below at SCANPAN’s expense:
Returns Reply Paid 1115,
Sheldon and Hammond Pty Ltd.
Pymble Business Centre, Pymble NSW 2073

“The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates.”